Are you a people person? Do you have a knack for communication and a flair for creative problem solving? Consider a career in the industry as a customer service representative (CSR). CSRs interact with and handle customer responsibilities, and provide support to office staff and service managers for internal operations. Learn more about this career opportunity within the Bioheat® fuel, oil, and HVAC industry.
CSRs are patient and polite with strong listening and speaking skills since they interact with many different people. A CSR efficiently and effectively as possible analyzes situations, investigates problems, and determines solutions while creating and maintaining positive relationships.
CSRs are the face of the company. They work directly with customers on a variety of projects; listen and respond to customers’ needs and concerns; take orders, determine charges, and oversee delivery and service billing or payments; schedule equipment service appointments; set up new accounts; research answers and solutions, as needed; and just about anything else a customer needs! Additionally, CSRs work closely with service managers and are often involved in the delivery dispatch process.
CSRs work in the office of the HVAC company. Depending on a company’s needs, CSRs interact with customers, in person or by phone, while working alongside other office staff, service technicians, and delivery drivers.
Hours vary based on the company’s business hours, however, CSRs typically work an 8:00 a.m. to 5:00 p.m. schedule or similar hours.
Become a CSR to pursue a fulfilling career that offers the opportunity to work with people, problem solve, and grow within the company. The best part? Every day as a customer service representative is different!